Frequently Asked Questions

	What are the risks?
	There is no reason for concern. We already have more than 20,000 satisfied users. Some of their comments are given on our web-site. We also eliminate all risks for institutions considering a site licence. We allow the free use of Research Toolbox for six months before making a decision.
	What impact can I expect?
	Increases in research efficiency of 100% have been reported. This should result in more output of higher quality as well as increased research funding.
	How will new users be trained?
	We have developed an extensive series of training videos.  These provide training in both research methodology as well as use of the software.
	What support do we offer?
	Our company has serviced the research industry for 17 years and will continue to do so. We have developed various software products used in 45 countries. Software support is given via e-mail. You are welcome to test our service! Upgrades of our software will be made available at least once every two years.
	If I buy a site licence, can everyone at my organisation benefit from Research Toolbox?
	Our site licence allows everyone associated with the organisation to use the software. We further provide a comprehensive 'penetration package'. Experience has shown that this ensures the maximum use of Research Toolbox at organisations. Our training package also assist with penetration under new researchers.
	Is it a good investment?
	Well, universities can even make a profit as we allow them to re-sell to their students! A typical research institution should recover its investment in a year through increased productivity.
	How do I contact the Research Toolbox company?
	If you have any enquiries, please click here to e-mail your question to us.